Wednesday, June 2, 2010

Pilot Update


Well we now have a working Pilot on the boat again thanks to The Service Centre
Maritime House
Ryan Business Centre
Sandford Lane
Wareham, Dorset
BH20 4DY

Speak to a lovely lady Andrea.
I phoned them and explained the problem with the pilot and was told that if I sent it to them there would be a charge of £20 to have a look and they would contact me if they could repair it. This done I got a call from Andria to say that they could repair it. I paid a Q jump fee of £20 and got a call the next day to say all was repaired and working well. They posted the pilot to our home address in Guernsey so no VAT and we picked it up on arrival. It took about 10 mins to connect and it worked straight away. The total cost was £106 that included all the post and repair and the Q jump and parts. £1100 less than a new pilot. After being told by the makers that it would be impossible to repair I feel that they are only interested in selling new pilots. Once again we have found a british company with staff that take pride in their work and accept a challenge. We cant thank them enough also our friends Malcom and Margret from the yacht Triona. Incedently we hope to see them soon as they are relaunching Triona after a refit at their home port of Brixham. A nicer couple you couldnt wish to meet. Yesturday just got even better as our friends Rex and Fey came down with 4 mackerel and 2 lobsters so we had the fish for lunch and the lobsters for tea. Oh how the retired live He ! He !